Faulty Goods

We wish to ensure that all goods supplied meet the needs of our customers. Should you need to return an item(s) to us, please refer to the terms and conditions outlined below.

If your goods are faulty you are entitled to a replacement under consumer laws (Ireland & EU applicable only).
If you have a faulty item, please notify us by email using our Contact Us page
Provide us with the order #, the item and a brief description of the fault
Customers can then opt to:
pay the shipping costs involved in returning the item(s) to our premises
or alternatively, they can drop the goods to our retail outlet (please check in advance that we have the item in stock). You must contact us first, before dropping items off at our retail outlet.

Returns

Customers have 14 days from receiving their order to return the goods to us for a full refund of the cost of the item (excluding the delivery fee)
Please notify us by email using our Contact Us page
Provide us with the order #, the item and detail your intention to return the product
Customers can then opt to:
pay the shipping costs involved in returning the item(s) to our premises
or alternatively, they can drop the goods to our depot
Customers must return the goods where they are fit for resale and in its original and undamaged packaging.
Refunds can only be paid on the same payment card or PayPal account used to place the order.