How Do I Track My Order?
Orders can be tracked through your account. Log into your account by clicking the ‘My Account’ link at the top of the page and entering your email & password. Click ‘Your Orders’ to see a list of open orders and their current status.
How Will I Know My Items Have Been Dispatched?
You will receive an email notification as soon as your order has been dispatched from the Affinity shop.
What couriers Do You Use?
We use An Post, DPD, and other couriers depending on the size and destination of your items.
What If I'm Not In When You Deliver?
If you are not in to receive your parcel, An Post, should leave you a notification of attempted delivery advising you the closest location where you can collect your parcel. This is usually your local Post Office. If it is delivered by one of our other couriers then a note will be left with you with instructions for redelivery.
What If I No Longer Want The Order?
You can return your unwanted purchases to us for free (within your consumer rights law, applicable to Ireland & the EU) by simply taking the items to our shop, where our colleagues will be happy to help. Please bring your delivery note with you as proof of purchase.
Alternatively, you can post your unwanted item back to us. Please ensure you use tracking for any postal returns.
I Am Missing An Item From My Order
It could be that your order has been split and there may be another parcel on the way to you. This will appear on your My Account section of the website under “Your Orders” and will show if your order has more than one parcel to be delivered. Alternatively, you can contact us with your order number and the items that are missing and we will, of course, ensure a replacement is sent immediately.
Placing An Order
What Payment Methods Do You Use?
We accept all major debit and credit cards. You can also pay by PayPal.
How Will I Know My Order Has Been Successful?
If your order is successful you should see an order success screen. We will also send you an order confirmation showing you what you have purchased and how much you have paid. You can also login to your account (if you registered one) on the Affinity website and see any orders along with the order status.
What Happens If My Order Is Declined?
In the unlikely event that your payment is declined, try re-entering your details taking extra care to ensure all information is entered correctly. If you are still having difficulties please contact us via the contact us page.
How Go I Redeem A Coupon Code Or Gift Card?
If you have a discount code or gift card you can redeem it in the shopping basket by entering it into the ‘Add discount & voucher codes’ field and clicking redeem.
How Do You Store My Personal Details?
I Have Received A Damaged Item What Do I Do?
We take great care to ensure your items reach you in good condition. However, if you are unfortunate enough to receive a damaged item caused by the delivery company, inform the courier at the time, making sure they give you a signed damaged parcel form before accepting the parcel. If the damage looks like it was packed that way by us, please take a photo of the damage and contact us via the contact us page.
Managing Your Account
How Do I Register For An Online Account?
Registering for an account is quick and easy. New customers can register for an account by clicking the ‘My Account’ link found on most pages. As a first time customer, you can also create an account during the checkout process when making an order.
How Do I Log In/Out Of My Account?
Existing customers who registered for an account can log in to their account by clicking the ‘My Account’ link at the bottom of the page and using their email and password to log in.
Can I Change My Password?
Don’t worry; it happens to the best of us. If you can’t remember your password, or would just like to change it, you have the option to create a new password by clicking the ‘My Account’ link and then clicking ‘Reset Password’ just beneath where you would normally enter your password. Enter the email address associated with your account and we will send you an email containing a link to reset your password (please check you spam mailbox if you can not find your password reset email).
How Do I Add Or Change An Address In My Address Book?
Addresses can be managed on the website through your account. Just log in using your email and password and click your addresses.